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Restaurant Operations Manager

Job Context
The Courtyard at Park Heights is seeking a skilled, driven, and accomplished professional to join as a Restaurant Operations Manager. This role requires strong organizational leadership, financial acumen, and a deep understanding of service excellence. The position is responsible for supervising daily operations, ensuring smooth coordination between departments, and upholding the highest standards of guest experience. With a focus on team development, operational efficiency, and revenue growth across the restaurant, clubroom, and events, the Operations Manager will be instrumental in elevating The Courtyard as a leading destination in the city.
Job Description / Responsibilities
  • Oversee day-to-day restaurant operations, ensuring efficiency, service excellence, and adherence to brand standards.
  • Ensure consistent delivery of service excellence across all shifts.
  • Monitor compliance with hygiene, sanitation, health, and safety regulations at all times.
  • Lead weekly operations meetings to review performance, challenges, and strategies.
  • Ensure efficient execution and delivery of all culinary products in line with the daily menu.
  • Recruit, train, mentor, and develop team members to build a motivated and high-performing workforce.
  • Provide clear direction to employees on operational procedures, service standards, and guest interaction.
  • Conduct regular performance evaluations and establish career development plans.
  • Prepare staffing schedules, ensuring optimal coverage and productivity across all shifts.
  • Oversee purchasing, inventory control, and cost management to minimize wastage and maximize profitability.
  • Maintain accurate records, reports, and operational documentation, ensuring compliance with company standards.
  • Monitor financial performance, analyzing variances and implementing corrective actions.
  • Control cash handling, reconciliation, and overall accountability in financial transactions.
  • Ensure personalized and seamless guest service in all areas of the restaurant.
  • Proactively address customer concerns and resolve complaints, turning negative experiences into positive outcomes.
  • Develop initiatives to enhance customer loyalty, retention, and repeat visits.
  • Stay updated with industry trends, competitor strategies, and market changes to keep the restaurant competitive.
  • Implement innovative concepts, menu improvements, and service enhancements.
  • Collaborate with the culinary team on menu planning and food innovation aligned with guest preferences.
  • Collaborate with the Branding & Marketing team on developing and execution of marketing, promotional campaigns, and brand collaborations.
  • Utilize restaurant management software (POS, CRM etc.) to streamline operations.
  • Track KPIs such as guest satisfaction, sales growth, staff performance, and operational efficiency.
  • Recommend data-driven improvements to optimize costs and enhance service quality.
  • Offer positive solutions to problems or issues and be a voice that is part of the decision-making team.
  • Meet sales targets for the restaurant, clubroom, and events.
  • Keep guest database up to date and conduct regular follow-ups with corporate guests for event and clubroom bookings.
Job Nature
  • Full-time
Workplace
  • Work at office
Requirements
  • Bachelor degree/Diploma in hotel/restaurant management is desirable
  • A combination of practical experience and education will be considered as an alternative.
Additional Requirements
  • Age: 25 to 35 years.
  • Technical: Strong Microsoft Office skills (Excel, Word, PowerPoint).
  • Experience: Proven experience as a Restaurant Manager in a high-volume fast food or casual dining environment.
  • Attention to detail: Excellent attention to detail in operations, costs, and guest service.
  • Soft skills: Strong interpersonal, organizational, and leadership skills.
Job Location
  • Dhaka
Salary Range
  • Negotiable
Other Benefits
  • Attractive compensation package
  • Career advancement opportunities
  • Festival bonuses
  • Mobile and allowances
  • And others as per policy
Deadline
  • 15 October 2025
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